Effective Date: 10/08/2025
At Avakugie Inc (“Company,” “we,” “our,” or “us”), we are committed to ensuring customer satisfaction with the durable medical equipment and supplies that we provide. Due to the nature of medical products and to comply with health and safety regulations, certain items are not eligible for return once they have been opened or used. This Return and Refund Policy explains the conditions under which returns and refunds may be accepted.
1. ELIGIBILITY FOR RETURNS
Products may only be returned if they are unused, unopened, and in their original packaging. Items must be returned within 14 days of delivery, accompanied by proof of purchase. Opened or used medical products, such as braces, supports, or oxygen-related supplies, cannot be returned due to health and safety regulations.
2. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a product that is damaged or defective, please contact us immediately. We will work with you to arrange for a replacement or issue a refund, depending on the circumstances. Claims for damaged or defective items must be made within 7 days of receipt.
3. NON-RETURNABLE ITEMS
For hygiene, safety, and regulatory reasons, certain items are not eligible for return under any circumstances. These include but are not limited to opened braces, supports, oxygen tanks, respiratory equipment, and any products classified as single-use medical supplies.
4. REFUND PROCESS
Refunds, where applicable, will be processed once the returned product is received and inspected. Refunds will be issued to the original form of payment, less any applicable shipping charges, within 7–10 business days.
5. EXCHANGES
In some cases, we may allow exchanges for eligible products of equal or greater value. Additional charges may apply if the exchange product costs more than the original item purchased.
6. SHIPPING COSTS
Customers are responsible for all shipping costs related to returns unless the return is due to a damaged or defective product. We recommend using a trackable shipping service to ensure proper handling of returned items.
7. CONTACT INFORMATION
If you have questions about our Return and Refund Policy or wish to initiate a return, please contact us at:
Avakugie Inc
20 Commerce Dr, STE 135
Cranford, NJ 07016
Email: adminteam@avakugie.com
Phone: 929-833-7704
Fax: 929-924-7611